Terms & Conditions

These Terms & Conditions (the “Terms”) govern your access to and use of the MARKETORA platform, websites, applications, and related services (collectively, the “Service”), operated by Marketora (“MARKETORA,” “we,” “us”). By creating an account, checking the acceptance box at registration, subscribing, or using the Service in any way, you agree to be bound by these Terms, our Disclosures, and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or team, you represent that you have authority to bind that entity, and “you” includes that entity.

The Service is for business use by professionals and is not directed to children. You must be at least 18 years old. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us immediately of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion, including for violation of these Terms.

The Service provides marketing tools — including branded presentations and share links, digital business cards, listing/service pages, a leads inbox and follow-up tools, AI-assisted copywriting, and video creation. We may add, modify, or discontinue features at any time. Features identified as beta, preview, or coming soon are provided for evaluation, may change or be withdrawn without notice, and are excluded from any commitments in these Terms.

Paid plans are billed in advance by our payment processor, Stripe. Your plan’s price, how often it is billed, any one-time setup fee, and the tools it includes are shown on your Billing page and at checkout before you pay. The Fee Schedule (including revision and rebuild fees) is part of these Terms.

• Automatic renewal. Your plan is billed monthly (or yearly, if your plan says so) on the same calendar day you started it, and renews automatically until you cancel. By starting a plan you authorize us and Stripe to charge your payment method on file every billing period, plus applicable taxes. If you start on a day a later month does not have (such as the 31st), that month’s charge falls on its last day.
• One-time setup fee. If your plan has a setup fee, it is charged once, with your first payment or on its own invoice, and never on renewal. One-time onboarding or setup fees are non-refundable once work has begun.
• Cancelling. You can cancel at any time from Billing → Manage subscription. Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again.
• Refunds. Except where required by law, fees already paid are non-refundable, and partial periods are not prorated or refunded, including when you cancel part-way through a period.
• Price changes. We will give you at least 30 days’ notice, by email or in the app, before your plan’s price changes. The new price takes effect at your first renewal after the notice period. If you do not want it, cancel before that renewal; continuing after it means you accept the new price.
• Failed payments. If a charge fails, Stripe retries it automatically. Your paid tools keep working during the grace period set by your plan (up to 30 days unless your plan states otherwise); if the payment is still outstanding when it ends, paid tools pause until the balance is paid. You can update your card at any time in Billing → Manage subscription.
• Add-ons and one-click purchases. Usage packs and other add-ons can be bought from your Billing page. When you have a saved card, we show you the price and ask you to confirm, then charge your card on file with no further checkout page. One-time packs do not renew; a recurring add-on renews every billing period until you cancel it, on the same terms as your plan.
• Metered features. Certain features (AI generations, video renders, revisions, storage) are metered per plan; unused allowances do not roll over and have no cash value.
• Taxes. Prices do not include taxes unless stated. You are responsible for applicable sales, use, or similar taxes, which we or Stripe may collect where required.
• Chargebacks. Please contact us before disputing a charge with your bank. You are responsible for any chargeback or collection costs caused by unjustified payment disputes.

The Service lets you send invoices and accept card payments from your own clients (“Payments”) through Stripe Connect. This section applies when you turn Payments on.

• Your Stripe account. To accept payments you open a Stripe Express account through MARKETORA. Your Stripe account is governed by the Stripe Connected Account Agreement, which includes the Stripe Services Agreement; by enabling Payments you agree to it. Stripe, not MARKETORA, verifies your identity, holds the funds, and pays you. You authorize us to share information about you and your transactions with Stripe, and to receive information from Stripe about your account, as needed to provide Payments.
• You are the seller. For every invoice you send and every payment you accept, you are the seller and merchant of record. The sale is between you and your client; MARKETORA is not a party to it and does not provide the goods or services you sell. You must give your clients accurate invoices and honour the refund policy you offer them.
• Fees. Stripe’s processing fee is deducted from each payment before it reaches you. MARKETORA’s own platform fee on payments you accept is currently 0%. We will tell you in advance, by email or in the app, before that ever changes, and any new fee applies only to payments made after the change takes effect.
• Payouts. Stripe pays your balance to your bank account on Stripe’s payout schedule. Payout timing, including a longer wait for your first payout, is set by Stripe, and Stripe may delay or hold payouts under its own terms.
• Refunds, disputes, and chargebacks are yours. You are responsible for refunds, disputes, chargebacks, reversals, and the fees Stripe charges for them, and you handle them in your Stripe dashboard.
• Negative balances and losses. If your Stripe balance becomes negative, or MARKETORA incurs any loss, fee, fine, or cost because of your account (for example a refund or chargeback your balance cannot cover), you are responsible for it. You authorize MARKETORA and Stripe to recover that amount by deducting it from your future payouts, by debiting your bank account or charging your payment method on file, or by invoicing you. You will defend, indemnify, and hold harmless MARKETORA under section 16 against any claim arising from your sales, your clients, your refunds and disputes, or your use of Payments.
• Prohibited businesses. You may not use Payments for any business or activity on Stripe’s list of prohibited and restricted businesses, for anything unlawful, or to take payments on behalf of anyone else.
• Taxes and reporting. You are responsible for the taxes on your sales and for your own tax reporting. Stripe may ask for your tax information and may issue you a Form 1099-K (or a similar form) for the payments you receive where the law requires it.
• Suspension. We may pause or turn off Payments on your account, or decline to turn them on, if we suspect fraud, abuse, a breach of these Terms or of Stripe’s terms, or excessive risk (such as unusual refund or dispute rates). Stripe may also restrict your account under its own terms.
• Your clients’ card details. Your clients enter their card on Stripe’s hosted payment page; MARKETORA never receives their full card number. What we do receive, and your role for that information, is set out in our Privacy Policy.

You retain ownership of the content you upload or create on the Service — logos, photos, videos, copy, listings, and client materials (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt, display, distribute, and transmit Your Content solely to operate, provide, secure, and improve the Service for you (including rendering it into pages, emails, share cards, and videos, and delivering it to people you share links with). This license ends when Your Content is deleted from the Service, except for backup copies retained for a limited period and content already shared with others at your direction.

You represent and warrant that you own or have all rights necessary to use and share Your Content (including rights to photos, music, likenesses, client information, and marks), and that Your Content does not violate law or the rights of any third party. You — not MARKETORA — are solely responsible for Your Content and for every communication you send using the Service.

You agree not to, and not to permit anyone to:

• use the Service for unlawful, deceptive, discriminatory, defamatory, infringing, or harassing purposes;
• send spam or communications that violate applicable communications and marketing laws;
• upload malware, scrape or harvest data, probe or breach security, or interfere with the Service or other users;
• misrepresent your identity, credentials, licensure, or affiliation;
• resell, sublicense, or white-label the Service without our written agreement;
• reverse engineer, copy, or create derivative works of the Service, or use it to build a competing product;
• exceed or circumvent plan limits, metering, or access controls.

We may remove content, suspend, or terminate accounts that we reasonably believe violate this section, with or without notice.

MARKETORA is a marketing software tool. We are not a real-estate brokerage, law firm, lender, insurance producer, financial advisor, medical provider, or advertising agency, and we do not supervise your professional conduct. You are solely responsible for ensuring that your use of the Service — including all content, claims, advertising, disclosures, and communications — complies with every law, regulation, and professional rule that applies to you and your industry. Depending on your profession this may include, without limitation: fair-housing and equal-opportunity advertising laws; real-estate license and brokerage advertising rules (including required broker identification); attorney advertising and bar rules; mortgage, insurance, and securities marketing regulations; health-information privacy rules; consumer-protection and truth-in-advertising laws; and telemarketing, texting, and email laws (such as TCPA and CAN-SPAM), including obtaining any required consent from recipients before contacting them.

Templates, starters, AI drafts, and examples are provided for convenience only and are not reviewed for compliance with the rules of your profession or jurisdiction. Always review and, where appropriate, have your broker, compliance officer, or counsel approve materials before publishing.

The Service includes AI-assisted drafting and generation. AI output can be inaccurate, incomplete, or unsuitable, and may resemble other content. It is provided as a starting draft only: you must review, edit, and approve all AI output before use, and you are solely responsible for what you publish or send. We make no warranty as to the accuracy, originality, or fitness of AI output, and we are not liable for reliance on it. Do not enter sensitive personal information into AI features.

People who open your links or submit forms provide their information to you; you are the owner and controller of your leads and are responsible for how you use and store their data, honoring opt-outs and consent requirements. Analytics (views, taps, engagement) are estimates based on signals we can observe and may be affected by browsers, blockers, and networks; we do not guarantee their completeness or accuracy. Automated follow-up features send messages at your direction and on your behalf; you are the sender of record for all such communications.

The Service interoperates with third parties — for example payment processing (Stripe), email delivery, hosting and storage, video rendering, calendar/scheduling links, CRMs you connect, social platforms you post to, and partner vendors you choose to engage. Their services are governed by their own terms and privacy policies; we are not responsible for third-party services, their availability, or their acts or omissions. Where the Service refers you to a partner or affiliate, we may receive compensation — see our Disclosures.

The Service — including its software, design system, templates, block library, brand schemes, and documentation — is owned by MARKETORA and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your business during your subscription. No rights are granted except as expressly stated. The MARKETORA name and marks may not be used without our written permission. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice with: (a) identification of the work; (b) the URL of the allegedly infringing material; (c) your contact information; (d) a good-faith statement that the use is unauthorized; (e) a statement, under penalty of perjury, that the notice is accurate and you are authorized to act; and (f) your physical or electronic signature — to info@marketora.me with the subject “DMCA Notice.” We may remove content and terminate repeat infringers.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL GENERATE LEADS, CLIENTS, SALES, RANKINGS, ENGAGEMENT, OR ANY PARTICULAR BUSINESS RESULT; THAT MARKET OR VALUATION DATA IS ACCURATE OR CURRENT; OR THAT CONTENT WILL BE PRESERVED WITHOUT LOSS. YOU USE THE SERVICE AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL MARKETORA, ITS FOUNDERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR US $100 IF YOU HAVE PAID NOTHING). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT APPLY WHERE PROHIBITED BY LAW, AND NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

You will defend, indemnify, and hold harmless MARKETORA and its founders, employees, and agents from and against any claims, demands, damages, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your Content; (b) your communications with leads, clients, or any third party; (c) your violation of these Terms or of any law or professional rule; (d) your infringement of any third-party right; or (e) the goods or services you sell, the invoices you send, and the payments you accept through the Service, including refunds, disputes, and chargebacks. We may assume the exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

Talk to us first. Before filing any claim, you agree to contact us at info@marketora.me describing the dispute and give us thirty (30) days to resolve it informally.

Binding arbitration. Except for small-claims matters and requests for injunctive relief to protect intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in English, seated in the Commonwealth of Massachusetts (or remotely by agreement), and judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. YOU AND MARKETORA WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court.

Opt-out. You may opt out of this arbitration agreement by emailing info@marketora.me with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms; opting out does not affect any other provision.

You may stop using the Service and cancel at any time. We may suspend or terminate your access immediately for breach of these Terms, unlawful use, non-payment, or risk to the Service or other users. Upon termination your license ends; sections that by their nature should survive (including 5, 6, 8–10, 12, 14–17, and 19–20) survive. After account closure we may delete Your Content following a reasonable wind-down period — export anything you need first.

These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to conflict-of-laws rules. For matters not subject to arbitration, the state and federal courts located in Massachusetts have exclusive jurisdiction, and each party consents to venue there.

These Terms, the Disclosures, the Privacy Policy, and the Fee Schedule are the entire agreement between you and MARKETORA regarding the Service and supersede prior agreements on that subject. We may update these Terms from time to time; material changes will be posted here with a new “Last updated” date, and your continued use after changes take effect constitutes acceptance. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be given by email to your account address or in-app.

Questions about these Terms: info@marketora.me.

When you order a presentation built by our team from your WebDeck tab, these terms apply to that order in addition to the rest of these Terms.

• Price and payment. The price shown when you order is the price of that order and does not change afterwards. You save a card with our payment processor, Stripe, when you order; nothing is charged then. We charge that card the order price once, when you approve the delivered presentation. It is a one-time charge and does not renew.
• Review and approval by silence. When we deliver your presentation you can approve it, ask for changes, or decline it. If you do none of these within 7 days of delivery, the presentation counts as approved and your saved card is charged.
• Changes. One round of changes is included. Further rounds are quoted separately before any work starts.
• Cancelling and declining. You may cancel before delivery at no charge. After delivery you may decline: you are not charged and the presentation is not released to you. Until you pay, the presentation remains ours and is not published or shared.
• If a charge fails. If your bank declines the charge or asks you to confirm it, we email you a secure link to complete payment. The presentation is released only once payment succeeds.
• Your materials and facts. You confirm you have the rights to the photos, logos and files you send us, and you license them to us to build your presentation (section 6). Numbers, quotes, credentials and claims in your presentation come from what you give us; we do not invent them, and you are responsible for their accuracy. The conversation that gathers your brief is AI-assisted (section 9), and a person on our team reviews the presentation before it is delivered.
• Refunds. Because you pay only after approving the finished work, payments for approved presentations are not refundable, except where the law requires otherwise. If something is wrong with what you paid for, contact us first and we will make it right.